The Magic School Bus Whales & Dolphins/MSB_WHALES.iso/mac/Read Me

Text File | 2001-02-06 | 10.9 KB | 238 lines | [ttro/ttxt]

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Microsoft(r) Scholastic's The Magic School Bus(r) Whales and Dolphins
Activity Center
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Read Me

(c) 1999-2001 Microsoft Corporation. All rights reserved

Table Of Contents:
1.1 Getting Started
1.2 Credits & Product ID Information
1.3 Hardware and Software Requirements
1.4 Troubleshooting
1.5 Getting Help From Microsoft Product Support Services

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1.1 Getting Started:
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Before setting up Scholastic's The Magic School Bus Whales and Dolphins
program, you should close all other programs, including any virus checkers.  You
should not remove the CD-ROM from your computer during installation.

Insert the Scholastic's The Magic School Bus Whales and Dolphins disk in your
computer's CD-ROM drive and click on the MSB Whales Installer icon in the Magic
School Bus Whales window.  Follow the instructions on the Installer screens.

Scholastic's The Magic School Bus Whales and Dolphins will be installed in the
Microsoft Kids folder on your hard disk.

If you follow these guidelines, but still encounter problems during Setup, check
that your computer has the minimum requirements necessary to install
Scholastic's The Magic School Bus Whales and Dolphins. This information is
found in Hardware and Software Requirements below.

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1.2 Credits and Product ID Information:
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To access Scholastic's The Magic School Bus Whales and Dolphins About Box,
press the following three keys at the same time: Command, Shift, A.  The About
Box allows you to access the following:
* Credit information for licensed photos and videos found in the product
* Product ID (PID)- this ID is required when contacting Microsoft Product
Support

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1.3 Hardware & Software Requirements:
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Macintosh(r) System Requirements

Computer:
* 233 MHz or higher iMac(tm), iBook(tm), or Power Macintosh(r)

Memory (RAM):
* 32 MB of RAM
Note: 64 MB of RAM is highly recommended if you are running Mac OS 9 or higher.

Storage:
* 15 MB of available hard disk space

CD-ROM drive:
* 4X or greater speed CD-ROM drive

Video display requirements:
* 640x480x256 minimum

Operating system requirements:
* Mac OS 8.1 or later

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1.4 Troubleshooting:
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1.  If your computer runs Mac OS 9 and has 32 MB of RAM, you may experience slow
performance when running Scholastic's The Magic School Bus Whales and Dolphins.
To resolve this issue, install additional RAM in your computer.

You may be able to free up system resources by disabling resource intensive
extensions that load at startup. For more information about how to disable
extensions, please refer to the following articles in the Apple Tech Info
Library:
http://til.info.apple.com/techinfo.nsf/artnum/n30929

2. Disable any anti-virus or disk tool programs installed on your computer. For
information about how to disable these programs, see the printed or online
documentation for the program.

3.  If you find that the program runs slowly, or if you encounter out-of-memory
errors, the program probably does not have enough memory. You should:

* Close all other programs when you run this program
* Make sure you have at least 15MB of hard disk space available while running
the program
* Add memory to your system

4. Scholastic's The Magic School Bus Whales and Dolphins may not behave as
expected if you are using multiple monitors.

5. If you find that animations are running poorly, change your color depth
setting. From the Apple Menu, point to Control Panels, and then click Monitors &
Sound. In the color depth section, click Thousands.

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1.5 Getting Help From Microsoft Product Support Services:
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Note: The services and prices listed here are available in the United States and
Canada only. Support outside the United States and Canada may vary. Microsoft's
support services are subject to Microsoft's then-current prices, terms, and
conditions, which are subject to change without notice.

Self-help:
Help yourself with the Microsoft personal online support Web site, designed
specifically for home users and individuals! Go online and get the most up-to-
date answers swiftly and easily. You can use simple self-help tools or search a
wide variety of technical information. If you still need help, personal online
support provides an easy way to submit support incidents directly to Microsoft
via the Web.

Connect to personal online support at:
http://support.microsoft.com

Assisted support:
No-charge assisted personal support is available. If you acquired this product
as a stand-alone retail product, you are eligible for unlimited, no-charge,
assisted personal support during regular business hours. You can receive no-
charge personal support via the Web or the telephone. When submitting incidents,
please be prepared to provide your Product ID (PID) number.
The PID is a 20-digit number that you can find in the Scholastic's The Magic
School Bus Whales and Dolphins About Box by pressing the following three keys
at the same time: Command, Shift, A.

Paid assisted personal support
If you need help after hours, or if you have used up or are not eligible for no-
charge personal support, you can use pay-per-incident support via the Web on
personal online support or the telephone. Support fees are billed to your VISA,
MasterCard, or American Express card. In the U.S. the charges are: $35 U.S., per
incident. In Canada: $45 CDN + tax, per incident. Both are available 24 hours a
day, 7 days a week, including holidays.

IMPORTANT NOTE: If your Microsoft product was preinstalled or distributed with
your personal computer and your Product ID (PID) contains the letters "OEM"
after the first five digits, you are welcome to use the many online no-charge
self-help or paid assisted support offerings provided by Microsoft.

No-charge assisted support for OEM licenses is not provided by Microsoft. Please
contact the personal computer manufacturer directly for more information
regarding their no-charge and paid offerings for support of your product. Please
check the documentation that came with your personal computer or check our list
of manufacturer phone numbers at:
http://support.microsoft.com/support/webresponse/pid/oem.asp

Retail versions of Microsoft software are those stand-alone packaged products
purchased through retail stores, mail order resellers, or online resellers.
Microsoft products preinstalled or distributed with your personal computer or
purchased through a volume licensing program such as Select, Open, or License
Packs receive all Microsoft support privileges, excluding no-charge assisted
support.

Getting assisted support:
When you contact product support services, you should be at your computer and
have the following information on hand:
* The version of your Microsoft product
* The type of hardware, including network hardware, if applicable
* The operating system version (for example, Mac OS 8.1)
* The exact wording of any informational or error messages that appeared on your
screen
* A description of what happened and what you were doing when the problem
occurred
* A description of how you tried to solve the problem

Via the Web:
Web-based support on Microsoft's personal online support is available 24 hours a
day, 7 days a week. Via the Web, you can submit a no-charge incident to a
Microsoft support professional any time, day or night. During regular business
hours, you will receive notification from Microsoft that your solution is
available and your answers are ready.

Connect to personal online support at:
http://support.microsoft.com

Via the phone:
In the U.S.: Regular business hours for no-charge assisted personal support are
5 A.M. to 9 P.M., Pacific time, Monday through Friday; and 9 A.M. to 3 P.M.,
Pacific time, Saturdays, excluding holidays:
[phone]

TTY/TDD is available during regular business hours, 5 A.M. to 9 P.M., Pacific
Time, Monday through Friday; and 9 A.M. to 3 P.M., Pacific Time, Saturdays,
excluding holidays. In the United States, call [phone]

These numbers are based in Redmond, Washington, so your phone company may charge
you for the call. Contact your long distance provider for rate information.

In Canada: Regular business hours for no-charge assisted support are 8 A.M. to 8
P.M., Eastern Time, Monday through Friday, excluding holidays:
[phone]

TTY/TDD is available during regular business hours, 8 A.M. to 8 P.M., Eastern
Time, Monday through Friday, excluding holidays. In Canada, call [phone]

These numbers are based in Mississauga, Ontario, so your phone company may
charge you for the call. Contact your long distance provider for rate
information.

Paid assisted support:
Available 24 hours a day, 7 days a week, including holidays in both the United
States and Canada.
In the United States: [phone]
In Canada: [phone]

Information in this document, including URL and other Internet Web site references, is
subject to change without notice.  Unless otherwise noted, the example companies,
organizations, products, people and events depicted herein are fictitious and no
association with any real company, organization, product, person or event is intended or
should be inferred.  Complying with all applicable copyright laws is the responsibility
of the user.  Without limiting the rights under copyright, no part of this document may
be reproduced, stored in or introduced into a retrieval system, or transmitted in any
form or by any means (electronic, mechanical, photocopying, recording, or otherwise), or
for any purpose, without the express written permission of Microsoft Corporation.

Microsoft may have patents, patent applications, trademarks, copyrights, or other
intellectual property rights covering subject matter in this document.  Except as
expressly provided in any written license agreement from Microsoft, the furnishing of
this document does not give you any license to these patents, trademarks, copyrights,
or other intellectual property.

(c) 1999-2001 Microsoft Corporation.  All rights reserved.

Microsoft and Windows are either registered trademarks or trademarks of Microsoft
Corporation in the United States and/or other countries.

The names of actual companies and products mentioned herein may be the trademarks
of their respective owners.